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Terms and conditions

We kindly ask you to: 

  • give one months’ notice in writing for any alteration or cancellation to a booking 
  • give one months’ payment in advance or, if your child starts part way through the month, full payment for the sessions booked
  • telephone to let us know if your child will be absent from any of the sessions, especially important if your child attends pre-school or after-school club
  • not bring your child in earlier than the agreed session time so we can ensure correct staffing ratios are maintained
  • be prompt when picking up your child at the end of their session. (Late pick-ups will be charged at £5 for every 15 minutes after 12pm, 3pm or 5pm and £5 per every 10 minutes after 6pm).  We reserve the right to amend booking forms where children are persistently dropped off early or collected late. 

Fees and charges: 

Please CLICK HERE to view our fees and charges for 2017-18

Additional information:

Payment of fees is required for periods of absence whether through holidays or illness 

Invoices are calculated per calendar month and are issued for payment at the beginning of each month, invoices must be paid in full by the end of that month or in the case of holiday club, by the due by date on the invoice

We reserve the right to cancel a child’s place if fees are not paid within the timescale.  Please see our 'non-payment of fees policy' in the parents' handbook

Our preferred method of payment is by online payment transfer, bank standing order or by childcare voucher. We accept payment by cheque and we will accept cash payments by exception

It is your responsibility to ensure that whilst your child is attending the nursery you, the parent/carer, can be contacted in the case of an emergency. Please remember to notify us of any change to the child’s registration details (address, contact telephone numbers, changes to emergency contacts, child’s doctors) or any new health conditions

We reserve the right to refuse admittance to any child we feel is not well enough to attend or who may pose a risk of infection to other children

If your child is prescribed antibiotics, the first 24 hours of these should be spent at home to prevent the spread of infection. Where possible, the child’s parents should administer medicine.  If this is not possible then medication must be kept in its original container and clearly labelled with the child’s name, and the parents must complete a medication form.  Only medicine prescribed by a GP will be administered by nursery staff.  Non-prescription medicine such as Calpol will only be given to babies and under twos who are teething.  This will only be administered with prior written consent on the nursery medication form

If your child contracts sickness or diarrhoea, or both, they should not return to nursery for 48 hours after the last attack, according to local authority guidelines

Nursery policies are available in the nursery office for parents to read

For a downloadable copy of our booking conditions CLICK HERE